Technology Support
Connecting our community through technology.
The Los Rios Information Technology (IT) team enables innovation and transformation, delivers solutions and productivity enhancements, and enriches educational opportunities through technology. Learn how we can support you today!
Information Services
Service Central
Service Central is your one-stop shop for requesting technical support and items from IT.
Outages
If you experience an outage that is outside of the standard maintenance period, then please report it to the Los Rios Help Desk.
Unified Communications
Get the most out of your voice services – including your phone (Skype for Business, formerly Lync) and voicemail (Unified Messaging).
Okta Login Support
Find troubleshooting steps if you're having trouble logging in to Okta.
Help Desk
Help for Students
Find answers to common questions students have with Los Rios apps.
Help for Faculty and Staff
Find answers to common questions employees have with Los Rios apps.
Request Support
If you can't find a solution to your technical problem, then please submit a support ticket.
Accessibility Support
Faculty: Utilize the A-Team for support and guidance on your course accessibility journey! We will work with you individually to create a robust plan for your online course materials.
Okta
Okta is a tool used to manage your Los Rios digital identity, control access to various college resources, and streamline login/authentication processes.
Degree Planner
Degree Planner is an interactive planning tool that helps students complete their degree as efficiently as possible. Degree Planner integrates degree audit information, program maps, and course offerings to recommend the sequence of classes a student should take each semester.
Handshake Info for Employees
Find information about Handshake training modules, review the procedure manual, and learn how to report a bug or request a system enhancement.
Information Security
Los Rios IT strives to provide secure, stable, and reliable technology solutions. We have procedures in place to protect our data, address security breaches, and educate our students and employees on their role in information security.
Information Security Resources
Submit a request to get WiFi access for a guest or learn more about FERPA regulations.
Systems Access
The following links are only accessible to employees who are connected to a Los Rios network.