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Technology Support

Connecting our community through technology.

Home Technology Support

The Los Rios Information Technology (IT) team enables innovation and transformation, delivers solutions and productivity enhancements, and enriches educational opportunities through technology. Learn how we can support you today!

Information Services

Service Central

Service Central

Service Central is your one-stop shop for requesting technical support and items from IT.

Service Central

Outages

Outages

If you experience an outage that is outside of the standard maintenance period, then please report it to the Los Rios Help Desk.

Outages

Unified Communications

Unified Communications

Get the most out of your voice services – including your phone (Skype for Business, formerly Lync) and voicemail (Unified Messaging).

Unified Communications

Help Desk

Help for Students

Find answers to common questions students have with Los Rios apps.

Request Support

If you can't find a solution to your technical problem, then please submit a support ticket.

Updated Employee Directory

Learn about Los Rios' new website directory management tool and verify your information.

Web Directory Tool

Colorful graphic representing an employee directory

Accessibility Support

Faculty: Utilize the A-Team for support and guidance on your course accessibility journey! We will work with you individually to create a robust plan for your online course materials.

Accessibility Support

Degree Planner

Degree Planner is an interactive planning tool that helps students complete their degree as efficiently as possible. Degree Planner integrates degree audit information, program maps, and course offerings to recommend the sequence of classes a student should take each semester.

Learn About Degree Planner

Handshake Info for Employees

Find information about Handshake training modules, review the procedure manual, and learn how to report a bug or request a system enhancement.

Handshake Info for Employees

Information Security

Los Rios IT strives to provide secure, stable, and reliable technology solutions. We have procedures in place to protect our data, address security breaches, and educate our students and employees on their role in information security.

Information Security Resources

Submit a request to get WiFi access for a guest or learn more about FERPA regulations.

Systems Access

The following links are only accessible to employees who are connected to a Los Rios network.